HDPrint FAQ — Common Questions Answered

General

What is HDPrint? HDPrint is a QR-first print ordering system. Customers scan a shop code, upload a file, configure prints, and pay — no app, no account for basic orders.

Do I need an account? No account is required for basic ordering. Accounts are optional and provide order history and saved projects.

Is HDPrint free to use? HDPrint is free for customers to browse shops and place orders. Shop owners use the HDPrint Kiosk app.

Print orders

What shops support HDPrint? Participating local print shops display the HDPrint QR code at the counter. Ask the shop if you are unsure.

How long does a print order take? Processing time varies by shop. Most orders are printed within the shop's stated turnaround. Rush options may be available.

What file types are accepted? PDF, DOCX, XLSX, JPG, PNG, WebP, and more. See the full list.

Can I cancel an order? Orders can be cancelled before the shop begins processing. Contact the shop directly or use the cancellation option in your order history.

Privacy and security

Is my data safe? Files are stored securely and accessible only to the assigned shop for the duration of the order.

Can the shop see my personal details? The shop sees your order details, not your account information unless you are signed in.

Shop owners

How do I set up HDPrint at my shop? Install the HDPrint Kiosk app, connect your printer, print your QR code, and display it at the counter.

What does HDPrint cost for shop owners? Contact HDPrint for pricing details.

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_More questions? Contact support via the app or visit /contact._